When you place an order with us, you are making an offer to buy goods.  We will send you an e-mail to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.  We will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this.  You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

If the goods are not available, we may supply you with substitute goods.  If you decide not to accept the substitute goods, you will not have to pay to return them to us.

How to place order

Go To www.h2kskincare.com, and log onto the “buy” section.
View the product you wish to purchase, then view the details and type in the number of items you wish to purchase
View your basket at the top of the screen, then check-out (also at top of screen) to finish your order.
If you’ve already ordered from us before, please login.  Otherwise fill in the appropriate fields onscreen and follow the instructions. 
Any queries, please e-mail us at sales@h2kskincare.com or ring: 01423 709030

Delivery
The goods will be dispatched with 3-5 working days and sent 2nd class post.  Orders of £75.00 and over, will receive free delivery.  All orders under £75.00, a delivery charge of £2.00 will be added to the order.

If the goods are lost or damaged in transit, please let us know promptly.

Cancellation and returns

You can cancel your contract at any time up to 7 working days after the day of delivery.  To do this, please e-mail us or write to us.

You do not have to give any reason for cancellation.  However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense.   You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection.  If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed

Faulty goods

If there is a problem with the goods, please contact us.  We will deal with the matter in accordance with your legal rights.

Changes to these terms

These terms were last changed on 01.05.08.   

These terms apply to your order.  We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.